I own a Lexus RX300. This is year 2000 model. It has around 100K miles on it. Recently I started experiencing lots of Power Loss in transmission. Basically car will not go above 25 miles/hr and also will stall on uphills. I showed it to Lexus of Bellevue and they said that transmission is not working fine and it needs to be replaced.
Total cost: 4200$.
I told them that I need to do some more research. I checked on the web and found that this was very common problem with Lexus made in 1999 to 2001. I asked dealer to give me some discount because it is a well known problem in Lexus. They refused to give me anything and asked me to contact Lexus USA.
I contacted Lexus USA. They asked for my Vin and were able to pull the entire record. I told them that I have been very loyal customer and have done all the services with delaership and they should help me with it. They said that they will review the request and get back to me in two days.
After two days I got a call from dealership that Lexus of USA has offered to pay 50% of the price and that also they will charge me wholesale price. This will reduced the final cost to 1700$. I accepted the offer and got it repaired for 1700$ and it is working fine now.
Blogging this so that anyone who runs in to similar situation can benefit from it. Saving 2700$ by spending 30 minutes on research and 15 minutes on call was sweet:)
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Never experienced a power loss on my car. My transmission just made a big noise and later found out that parts in the transmission overheated and fused. Lexus customer service was no help at all.
ReplyDeleteI own a 2000 RX300 with 120,000 miles.. The transmission went out without warning. The Sacramento dealer quoted $4,500 for rebuilt trannie.. After reading the blogs, I contacted Lexus corporate to see what they could do to help with the repair. Bottom line: they paid for half of the transmission and the total for repair was $2,300.. I cannot say enough about Lexus customer service. Made me a fan.
ReplyDeleteYour blog post just saved me $2,500. Thanks for creating it. My wife's 2001 RX300 w/ 125,000 miles and the transmission completely failed. The dealer quote was $5,000 for the remanufactured transmission. I called Lexus USA who opened an "Activity" and four days later got a call saying they would accomodate with 25% off but that I could talk with the dealer Service Director. I had all the scheduled maintenance for that car done at the dealer, so there was a "loyalty" factor in play when I talked with the Svc. Dir. He called Lexus HQ and got back to me saying that the dealer would contribute another 25% and that I would just have to pay $2,500.
ReplyDeleteGreat customer service from Lexus for a loyal customer, even if it did take a little work on my part to get them there. Thanks again for your post. It was a $2,500 money-saver for me.